FAQS

DO I NEED TO CREATE AN ACCOUNT TO MAKE A PURCHASE?

You're welcome to checkout as a guest.

WHEN WILL MY ORDER BE SHIPPED?

We will ship your order within three to ten working days.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept various payment methods. Please refer to the checkout page to see which options are available.

TAXES AND DUTIES

The displayed price is already inclusive of all applicable taxes.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

We cannot guarantee address changes or redirection after dispatch. You may be required to pay an additional fee for any re-delivery.

I PLACED AN ORDER BUT HAVEN'T RECEIVED A CONFIRMATION. WHAT SHOULD I DO?

If you haven't received a confirmation email, it may be due to an incorrect email address or the email being directed to your junk folder. If neither applies, please contact us at service@markfast.com.

I RECEIVED MY ORDER, BUT IT'S MISSING ITEMS / DEFECTIVE / INCORRECT. WHAT SHOULD I DO?

If you receive a package with missing, defective, or incorrect items, please contact us at service@markfast.com. Please provide your order number, images of the product, and your contact information to resolve the issue.

WHEN WILL I RECEIVE MY REFUND?

We will process your refund as soon as possible. It may take up to ten working days to appear in your account, depending on your bank or card issuer.

HOW CAN I KNOW MY SIZE?

You can click the "Size Guide" link at the bottom of each product page for guidance. You are also welcome to contact us for personalized advice.